Ready for HBIPS?

The Hospital-Based Inpatient Psychiatric Services (HBIPS) measure set is a group of standardized, uniform measures for inpatient psychiatric care. Based on our experience working with psychiatric hospitals, a successful HBIPS action plan takes 9-12 months to implement. Overwhelmed? We can help.


Why Choose NRI?

NRI was a key member in the development of the HBIPS core measures. With more than three decades of experience providing on- and off-site technical assistance to behavioral healthcare facilities, our experience is unparalleled.


Our System

The Behavioral Healthcare Performance Measurement System (BHPMS) offers monthly, real-time, web-based reports in support of your facility's quality improvement initiatives. Each facility in our system receives one-on-one, personal technical assistance from their assigned liaison, including live interactive webinars. All this for one low annual flat fee.


Let's Chat

Give us a call. We would love to talk with you about your specific needs and see how we can help. We work with over 200 psychiatric hospitals and are ready to provide you with the same excellent customer care. Relationships matter.


Who We Are

NRI's mission is to make data available and understandable to key stakeholders for policy making, monitoring accountability, and improving behavioral health programs and services. Our motto is "Using Data, Changing Practice®." As a not-for-profit organization, we are able to keep our costs reasonable.

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Inpatient Consumer Survey©

The Inpatient Consumer Survey© (ICS) is a tool which measures the patient's experience of care in inpatient psychiatric facilities. The ICS was endorsed by the National Quality Forum in 2010 as "Best in Class" for quality improvement. The 28-item questionnaire is completed by patients at discharge and/or at annual review, and includes six domains (measures) of the patient experience:

  • 1. Outcome of care
  • 2. Dignity
  • 3. Rights
  • 4. Participation in treatment
  • 5. Facility environment
  • 6. Empowerment

The ICS instrument is free for psychiatric hospitals to use for their own internal Quality Improvement practices. Please review the survey use guidelines. Hospitals that are interested in external benchmarking turn to NRI, Inc. as the only source for national benchmark data for the ICS.

Request a free demonstration today! The demo will provide you with information on the ICS and how it can meet your performance improvement needs.

To procure a free copy of the instrument and directions, please contact 703-738-8160.



Call Us Today! 703-738-8165